Today’s Show Recap Thanks for listening to Makin’ It. On this week’s episode, the customer is king. Let us know what you think of the show in the comments section! First up, we talk customer service and crisis management. In the internet age, crisis management is not a matter of if you need it, […]
SHOW SUMMARY Topics discussed today start with privacy laws in the workplace, and more specifically, should employers have the right to monitor an employee’s personal communications while they’re on the clock, and can that activity be grounds for termination. We look at this situation from both the employer’s and employee’s perspectives, and address loss of […]
SHOW SUMMARY Today we discuss airline JetBlue’s recent customer service mishap + the resulting outcry on social media. What could they have done to handle this better + NOT receive “mean tweets” from frustrated customers? GUEST ENTREPRENEUR Ryan Memmelaar discusses what it’s like to SELL a Company to EBAY, how he balances WORK with FAMILY […]
SHOW SUMMARY This week the MAKIN’ IT! team discusses recent poll results of happiness polls of employees pertaining to their work and career opportunities…and is the BOSS to BLAME for their overall career satisfaction or lack thereof. We take CALLS with YOUR QUESTIONS for Tommy + Todd! And hear the PROs vs. CONs of building […]
SHOW SUMMARY Lessons from Lady Gaga on the business of “show business”. Is it possible to authentically express yourself in your career, while still giving your customers what they demand? Guest interview with Bob Allen, the CEO of International Training at Dale Carnegie, where we discuss his take on the motivational teaching industry, as well as bringing back […]
For more information on Cathy Tiffany’s business, as discussed on the show, visit: http://www.mywildtree.com/pws/cathytiffany/tabs/contact-me.aspx
